Informativa sui rimborsi
For useful information about shipping, refunds and exchanges please visit this page.
You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at casa@operacampi.com. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
ALBERTO ZIVERI (CA OPERA CAMPI)
VIA SANDRO PERTINI 12/A
43123 PARMA (PR)
ITALY
You can always contact us with any return question at casa@operacampi.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products, such as special orders or made to measure items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at casa@operacampi.com.
Exchanges
The fastest way to ensure you get what you want is to request an exchange by emailing us at info@operacampi.com, then once the request is accepted, return the item to us and then make a separate new purchase for the correct item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
